Política de reembolso

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in USA
Notwithstanding the above, if the merchandise is shipped within the USA, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at lolitabb2025@gmail.com.

Return Policy
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags, and in its original packaging for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at lolitabb2025@gmail.com. Please note that returns must be sent to the following address

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.